Privacy Policy

1. Information We Collect

Personal Information You Provide

We collect information you voluntarily provide to us, including:

• Account Information: Name, email address, phone number, and password when you create an account
• Profile Information: Educational background, work experience, career goals, and skills
• Communication Information: Messages, feedback, and correspondence with our support team
• Payment Information: Billing address and payment method details (processed securely by third-party payment processors)
• Course Information: Enrollment details, progress tracking, assignments, and project submissions
• Application Information: Information provided during the application process for our programs

Information Automatically Collected

When you use our services, we automatically collect certain information:

• Usage Information: Pages visited, time spent on pages, course progress, and interaction with content
• Device Information: IP address, browser type, operating system, and device identifiers
• Location Information: General geographic location based on IP address
• Performance Data: Information about how our services perform on your device

2. How We Use Your Information

We use the information we collect for the following purposes:

Educational Services

• Provide access to courses, materials, and learning platforms
• Track your progress and provide personalized learning recommendations
• Facilitate communication between students and instructors
• Issue certificates and credentials upon course completion

Account Management

• Create and maintain your account
• Authenticate your identity and prevent unauthorized access
• Process payments and manage billing
• Provide customer support and respond to inquiries

Communication and Marketing

• Send important updates about your courses and account
• Provide information about new courses and features (with your consent)
• Send newsletters and promotional materials (with your consent)
• Conduct surveys and gather feedback to improve our services

Legal and Safety

• Comply with legal obligations and regulatory requirements
• Protect against fraud, abuse, and security threats
• Enforce our terms of service and other policies
• Resolve disputes and investigate violations

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers

We share information with trusted third-party service providers who help us operate our business:

• Payment processors (Stripe, PayPal) for handling transactions
• Email service providers for communication
• Analytics providers for website and service improvement
• Customer support platforms
• Learning management system providers

Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes, subpoenas, or court orders
• Protect our rights, property, and safety
• Protect the rights and safety of our users and the public
• Investigate and prevent fraud or security issues

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

With Your Consent

We may share your information for other purposes with your explicit consent.

4. Data Security

We implement comprehensive security measures to protect your personal information:

Technical Safeguards

• Encryption of data in transit and at rest using industry-standard protocols
• Secure servers with regular security updates and monitoring
• Multi-factor authentication for administrative access
• Regular security audits and vulnerability assessments
• Intrusion detection and prevention systems

Organizational Safeguards

• Limited access to personal information on a need-to-know basis
• Employee training on data protection and privacy practices
• Background checks for employees with access to sensitive data
• Incident response procedures for potential data breaches

Data Breach Notification: In the unlikely event of a data breach that poses a risk to your privacy, we will notify you within 72 hours and provide information about the incident and steps being taken to address it.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. For detailed information about our cookie practices, please refer to our Cookie Policy.

Types of Cookies We Use

• Essential Cookies: Required for the website to function properly
• Performance Cookies: Help us understand how visitors interact with our website
• Functionality Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements (with your consent)

You can control cookie settings through your browser preferences or our cookie consent tool.

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

Access and Portability

• Request a copy of the personal information we hold about you
• Receive your data in a portable, machine-readable format
• Transfer your data to another service provider

Correction and Deletion

• Update or correct inaccurate personal information
• Request deletion of your personal information (subject to legal requirements)
• Request restriction of processing in certain circumstances

Communication Preferences

• Opt-out of marketing communications at any time
• Manage your email preferences through your account settings
• Unsubscribe from newsletters using the link in emails

How to Exercise Your Rights

To exercise any of these rights, please contact us at admin@skillboosttech.com or use the contact form on our website. We will respond to your request within 30 days.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy:

Account Information

• Retained while your account is active
• Deleted within 90 days of account closure (unless legal requirements apply)
• Some information may be retained longer for legitimate business purposes

Course Data

• Course progress and completion records retained for 7 years
• Certificates and credentials maintained indefinitely for verification purposes
• Assignment submissions deleted 2 years after course completion

Communication Records

• Customer support interactions retained for 3 years
• Marketing communication records retained until you opt-out

8. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will take steps to remove such information from our systems.

If we learn that we have collected personal information from a child under 16 without parental consent, we will delete that information as quickly as possible.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your country.

When we transfer your information internationally, we ensure appropriate safeguards are in place:

• Standard contractual clauses approved by relevant authorities
• Adequacy decisions by regulatory bodies
• Certification schemes and codes of conduct

By using our services, you consent to the transfer of your information to the United States and other countries where we operate.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make changes:

• We will post the updated policy on our website
• We will update the "Last Updated" date at the top of this policy
• For material changes, we will notify you by email or through our website
• Your continued use of our services after changes take effect constitutes acceptance of the new policy

We encourage you to review this policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiry within 30 days and work with you to resolve any privacy-related concerns.